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ISO 9001 helps organizations establish a systematic approach to managing quality rather than relying only on inspection or correction after problems occur.

An effective QMS can help an organization:

• Improve customer satisfaction
• Reduce errors and nonconformities
• Improve process efficiency
• Establish clear responsibilities
• Identify and manage risks
• Improve consistency of products and services
• Strengthen supplier and external-provider controls
• Support continual improvement
• Improve decision-making using performance information
• Demonstrate its ability to meet customer requirements

The standard therefore focuses not only on the final product or service but also on the processes that produce the intended results.