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The Quality Management System (commonly referred to as a QMS) is a collection of guidelines that your business will use to produce and deliver its goods and services to clients. It consists of a number of policies, procedures, records, and other elements. Although the QMS must be customized to your company's needs, the ISO 9001:2015 standard offers a set of principles to ensure that you do not disregard any vital components.

The ISO 9001:2015 Quality Management System stipulates the following requirements:
 • To consistently provide goods and services that satisfy consumers' demands.
 • Constant improvement is required to raise customer satisfaction.
 • To confirm that it conforms with all applicable legal and regulatory requirements.